Patient Access Representative I - 2nd Shift

We need to output HTML fragment with sections: maybe About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content. From posting: Employment Type: Full time; Shift: Evening Shift; Description: 2nd Shift 1500-2330, Rotating Weekends. Then many bullet-like statements: "CONSIDER US!", "REFERRAL BONUS AVAILABLE!", "DAILY PAY!", "OVERTIME AVAILABLE!", "BENEFITS AVAILABLE ON DAY ONE!", "TUITION ASSITANCE!", "AMPLE OPPORTUNITIES FOR GROWTH!" Then "WHAT IT TAKES TO SUCCEED:" with bullet points: High energy, Work well in high volume environment, Aligning to the Trinity Health Mission, Vision, and Core Values. Then "ESSENTIAL FUNCTIONS" with paragraphs describing duties. Then "MINIMUM QUALIFICATIONS" with bullet: High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Then "PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS" repeated twice (duplicate). Then "QUALIFICATIONS" with Minimum Qualifications same as before, Additional Qualifications (nice to have): Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations. Then again "PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS" with detailed list. Then "Our Commitment ..." EEO boilerplate to remove. We need to remove boilerplate: EEO, etc. Also remove duplicated lines. Keep substantive info. We need to decide sections: Possibly "About the role" (description), "Responsibilities" (essential functions), "Requirements" (minimum qualifications + additional qualifications), "Skills" (what it takes to succeed?), "Benefits" (referral bonus, daily pay, overtime, benefits day one, tuition assistance, growth opportunities), "Pay" (maybe not explicit pay amount, but we have daily pay? Not a specific amount, but "DAILY PAY!" is a benefit, not pay rate. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It states "DAILY PAY!" which is a benefit but not a specific amount. Should we include Pay section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states "DAILY PAY!" which is a statement about pay frequency, but not a specific amount. I'd consider that as stating pay (daily pay). Might be okay to include Pay section with that statement. However they said prefer few substantive sections over many thin ones. Could combine Benefits and Pay? But they want separate headings if content exists. We have Benefits: referral bonus, benefits day one, tuition assistance, growth opportunities. Also daily pay and overtime availability could be under Benefits or Pay. Since they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "DAILY PAY!" and "OVERTIME AVAILABLE!" which are pay-related. So we could have a Pay section with those statements. Benefits section with referral bonus, benefits day one, tuition assistance, growth opportunities. Schedule: we have shift info: Evening Shift, 2nd Shift 1500-2330, Rotating Weekends. So we can have Schedule section. Now we need to avoid filler like "commensurate with experience". Not present. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading (not given). Do not put Job ID/requisition numbers as headings. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove duplicated lines: The "PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS" appears twice with same content; we should include only once. Also the "MINIMUM QUALIFICATIONS" appears in both MINIMUM QUALIFICATIONS and QUALIFICATIONS sections; we should combine. We need to extract duties from ESSENTIAL FUNCTIONS (the long paragraph). Could break into bullet list? The instruction: Use

  • for any list of duties/requirements/benefits. The essential functions is a prose paragraph with multiple sentences; we could treat as a

    or break into list if we see distinct duties. Safer to use

    for prose. But we could also split into list items for each duty. However the instruction says use

    • for any list of duties/requirements/benefits. If we treat as list, we need to identify items. The paragraph includes several sentences separated by periods. Could split into list items each sentence. That might be okay. But we must preserve all detail; splitting into list items retains content. Similarly for physical and mental requirements: it's a long list of bullet-like statements separated by periods. Could turn into
      • . For qualifications: Minimum qualifications: two items. Additional qualifications: maybe two items. For benefits: list items. For schedule: maybe a

        with shift details. For pay: list items. Now we need to decide headings: About the role (description), Responsibilities (essential functions), Requirements (minimum + additional qualifications), Skills (what it takes to succeed), Benefits, Pay, Schedule. Check if any heading would be empty or filler: All have content. Now produce HTML fragment. Let's draft:

        About the role

        Full time, Evening Shift. 2nd Shift 1500-2330, Rotating Weekends.

        Responsibilities

        • Knows, understands, incorporates & demonstrates Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
        • Researches, collects & analyzes information.
        • Identifies opportunities, develops solutions, & leads through resolution.
        • Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
        • Responsible for distribution of analytical reports.
        • Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
        • Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
        • Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
        • Research & compiles information to support ad-hoc operational projects & initiatives.
        • Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
        • Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
        • Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

        Requirements

        • High school diploma or equivalent.
        • HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
        • Medical terminology required & knowledge of diagnostic & procedural coding.
        • Insurance verification with the ability to explain benefits, secure necessary authorizations.

        Skills

        • High energy.
        • Work well in high volume environment.
        • Aligning to the Trinity Health Mission, Vision, and Core Values.

        Benefits

        • Referral bonus available.
        • Benefits available on day one.
        • Tuition assistance.
        • Ample opportunities for growth.

        Pay

        • Daily pay.
        • Overtime available.

        Schedule

        Evening Shift: 2nd Shift 1500-2330, Rotating Weekends.

        Check for any duplicated content: We have not included the physical and mental requirements. Wait we omitted that! The posting includes a detailed "PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS" section. That is substantive and should be included. We missed it. We need a section for that. Could be "Working Conditions" or "Physical & Mental Requirements". The allowed headings list includes only those specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Working Conditions". But we could incorporate physical and mental requirements into "Requirements" or "Qualifications"? The instruction says use those headings for section headings. It doesn't forbid other headings? It says: "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, but likely they expect only those headings. However we need to include all substantive info; we could place physical and mental requirements under "Requirements" or "Qualifications". Since they are not exactly qualifications but working conditions. Could be under "Requirements". That seems plausible. Thus we should add physical and mental requirements as list items under Requirements (or maybe a separate section but we don't have heading). Let's add them to Requirements after the qualifications list. We need to ensure we don't duplicate content: we already have qualifications list; we can extend. Let's extract physical and mental requirements from the second occurrence (the longer one). It includes many statements: - Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. - Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). - Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. - Occasional Exposure to interruptions, shifting priorities & stressful situations. - Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. - Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. - Continuous Perform manual dexterity activities & / or grasping / handling. - Frequent Ability to climb, kneel, crouch & / or operate foot controls. - Occasional Use a computer / other technology. - Continuous Sit with the ability to vary / adjust physical position or activity. - Continuous Maintain a safe working environment & use available personal protective equipment (PPE). - Frequent Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. - Continuous Ability to provide assistance in the event of an emergency. - Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. - Occasional Lift a maximum of 30 pounds unassisted. - Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. - Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. - Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. - Occasional Perform work that