Patient Access Representative I - 2nd Shift

Employment Type: Full time
Shift: Evening (2nd Shift 1500-2330, Rotating Weekends)

Benefits

• Referral bonus available
• Daily pay
• Overtime available
• Benefits available on day one
• Tuition assistance
• Ample opportunities for growth

What It Takes to Succeed

• High energy
• Ability to work well in a high-volume environment
• Alignment with Trinity Health Mission, Vision, and Core Values

Responsibilities

• Researches, collects, and analyzes information
• Identifies opportunities, develops solutions, and leads through resolution
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience
• Responsible for distribution of analytical reports
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials
• Incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge
• Synthesizes and analyzes data, providing detailed summaries including graphical data presentations illustrating trends and recommending practical options or solutions
• Leverages program and operational data and measurements to define and demonstrate progress, ROI, and impacts
• Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures, and guidelines

Requirements

• High school diploma or equivalent
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire
• Medical terminology (nice to have)
• Knowledge of diagnostic and procedural coding (nice to have)
• Insurance verification with the ability to explain benefits and secure necessary authorizations (nice to have)

Physical and Mental Requirements

• Exposure to conditions which may be considered unpleasant to sight, touch, sound, and/or smell
• Occasional exposure to fumes, odors, dusts, mists, gases, biohazards/hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.)
• Occasional exposure to noise, infectious waste, diseases, and conditions
• Occasional exposure to interruptions, shifting priorities, and stressful situations
• Frequent ability to follow tasks through to completion, understand and relate to complex ideas/concepts, remember multiple tasks and regimens over long periods, and work on concurrent tasks/projects
• Continuous ability to read small print, hear sounds and voice/speech patterns, give/receive instructions and other verbal communications (in-person and/or over the phone/computer/device/equipment assigned) with some background noise
• Continuous ability to perform manual dexterity activities and/or grasping/handling
• Frequent ability to climb, kneel, crouch, and/or operate foot controls
• Occasional use of a computer/other technology
• Continuous ability to sit with the ability to vary/adjust physical position or activity
• Continuous ability to maintain a safe working environment and use available personal protective equipment (PPE)
• Frequent ability to comply with Trinity Health’s Code of Conduct, policies, procedures, and guidelines
• Occasional ability to provide assistance in the event of an emergency
• Occasional ability to perform activities that require standing/walking with the ability to vary/adjust physical position or activity
• Occasional ability to lift a maximum of 30 pounds unassisted
• Occasional use of upper and lower extremities, engage in bending/stooping/reaching and pushing/pulling
• Frequent work indoors (subject to travel requirements) under temperature-controlled and well-lit conditions
• Occasional encounter of worksites (e.g., patient homes) or travel to worksites that may have variable internal and external environmental conditions
• Occasional performance of work that involves physical efforts (e.g., transporting, moving, positioning, and/or ambulating patients)
• Occasional experience of long periods of walking/standing/stooping/bending/pulling and/or pushing
• Frequent encounter of a clinical/patient-facing/hands-on interactive work environment
• Occasional work outdoors with variable external environmental conditions