Patient Access Representative I, 2nd Shift 1500-2330, Rotating Weekends

Employment Type: Full time
Shift: Evening Shift

About the role

Referral bonus available. Daily pay and overtime opportunities. Benefits available on day one. Tuition assistance and ample opportunities for growth.

To succeed in this role, you should have high energy, work well in a high-volume environment, and align with the Trinity Health Mission, Vision, and Core Values.

Responsibilities

• Research, collect, and analyze information to identify opportunities, develop solutions, and lead through resolution.
• Collaborate on performance improvement activities driven by program efficiency and patient experience outcomes.
• Responsible for distribution of analytical reports.
• Utilize multiple system applications to perform analysis, create reports, and develop educational materials.
• Incorporate knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
• Demonstrate knowledge of departmental processes and procedures and acquire new knowledge as needed.
• Research and compile information to support ad-hoc operational projects and initiatives.
• Synthesize and analyze data, providing detailed summaries including graphical presentations to illustrate trends and recommend practical solutions.
• Leverage program and operational data to define and demonstrate progress, ROI, and impacts.
• Maintain working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program, Code of Conduct, and other policies to ensure adherence.

Requirements

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.

Qualifications (Nice to Have)

• Medical terminology and knowledge of diagnostic and procedural coding.
• Insurance verification with the ability to explain benefits and secure necessary authorizations.

Benefits

• Benefits available on day one.
• Tuition assistance.
• Daily pay and overtime opportunities.
• Referral bonus available.
• Ample opportunities for growth.

Physical and Mental Requirements

• Exposure: Occasional exposure to unpleasant conditions (sight, touch, sound, smell), fumes, odors, dust, mists, gases, biohazards, mechanical/electrical hazards, chemicals, radiation, sharp objects, noise, infectious waste, diseases, and stressful situations.
• Cognitive Abilities:
  • Frequent ability to follow tasks through to completion, understand complex ideas, remember multiple tasks over long periods, and work on concurrent tasks.
  • Continuous ability to read small print, hear sounds and speech patterns, give/receive instructions, and communicate verbally (in-person, phone, or other devices) with some background noise.
• Physical Activities:
  • Continuous manual dexterity, use of computer/technology, and sitting with ability to adjust position.
  • Frequent ability to maintain a safe working environment, use personal protective equipment (PPE), and comply with Trinity Health’s Code of Conduct and policies.
  • Occasional ability to climb, kneel, crouch, operate foot controls, lift up to 30 pounds unassisted, and provide assistance in emergencies.
• Work Environment:
  • Continuous work indoors under temperature-controlled and well-lit conditions (subject to travel requirements).
  • Occasional work outdoors or in variable environmental conditions (e.g., patient homes).
  • Frequent standing/walking with ability to adjust position, bending, stooping, reaching, pushing, or pulling.
  • Occasional physical efforts such as transporting, moving, positioning, or ambulating patients (for Direct Healthcare roles).