Patient Access Representative (Hospital) - Admitting - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Patient Access Representative assists patients with the check-in/arrival process. They have in-depth knowledge in all processes of the reception front desk and arrival process. They work with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history, and schedule new patients with the appropriate physician.

Responsibilities

• Registers and admits patients following appropriate policy, ensuring the use of two patient identifiers: Name and Date of Birth.
• Ensures all patients are checked into hospital systems.
• Obtains and inputs complete and accurate patient demographics and financial information according to standard operating procedures.
• Collects and records patient payments and completes ledgers for all check and cash payments.
• Verifies and documents insurance eligibility and confirms and documents benefits.
• Utilizes both hospital and professional registration information systems, completing all required fields.
• Maintains accuracy score above 89%.
• Assists Manager/Supervisor with other duties as assigned.

Qualifications

• High school diploma or equivalent, or equivalent evidence in file required.
• Prior hospital experience preferred.
• Excellent communication skills, including the ability to speak, read, and write English proficiently.
• Comfortable with computers and medical terminology.
• In-depth knowledge of Cerner, most insurance types, and basic computer programs.
• Demonstrates excellent customer service behavior.
• Fire Life Safety Training (LA City) required if not obtained upon hire.

Benefits

Keck Hospital of USC offers competitive compensation and benefits, including:

• Hospital-specific benefits package.
• Flexible scheduling options.
• Professional development opportunities.
• Work-life balance initiatives.

Pay

The hourly rate range for this position is $22.88 - $35.55.

Schedule

Hours may vary based on department needs.