Patient Access Representative (Hospital) - Admitting - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Patient Access Representative assists patients with the check-in/arrival process. They have in-depth knowledge in all processes of the reception front desk and arrival process. They work with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. They schedule new patients with the physician who specializes in their care type and prepare new patient charts for physician review. They provide insurance information to the Financial Counselor Representative for verification.

Responsibilities

• Registers and admits patients following appropriate policy, ensuring the use of two patient identifiers: Name and Date of Birth.
• Ensures all patients are checked into the hospital system.
• Absorb and accurately input patient demographics and financial information according to standard operating procedures.
• Collects and records patient payments and completes ledgers for all check and cash payments.
• Ensures MD orders are complete: Test Ordered, Diagnosis (must rule out), and MD Signature.
• Identifies and selects appropriate language in ADT and obtains and scans necessary documents.
• Verifies and documents insurance eligibility and confirms and documents benefits.
• Obtains and/or ensures pre-certifications and authorizations are in place.
• Completes all fields in both hospital and professional registration information systems.
• Maintains accuracy score above 89%.
• Assists the Manager/Supervisor with other duties as assigned.

Qualifications

• High school diploma or equivalent, or equivalent evidence in file required.
• Prior hospital experience preferred.
• Excellent communication skills, including the ability to speak, read, and write English proficiently.
• Comfortable with computers and medical terminology.
• In-depth knowledge of Cerner, most insurance types, and basic computer programs.
• Demonstrated excellent customer service behavior.
• Fire Life Safety Training (LA City) required if not obtained upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only).

Benefits

The USC Norris Comprehensive Cancer Center and Hospital offers exceptional, personalized care in 14 key areas of cancer treatment. The 60-bed hospital is an integral part of the university's academic medical center, using a multidisciplinary team approach to provide world-renowned care. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

Pay

The hourly rate range for this position is $22.88 - $35.55.

Schedule

Details on the schedule are not specified in the job posting.

Skills

The Patient Access Representative should have excellent communication skills, comfort with computers and medical terminology, in-depth knowledge of Cerner, most insurance types, and basic computer programs, and demonstrate excellent customer service behavior.

Benefits

The USC Norris Comprehensive Cancer Center and Hospital offers exceptional, personalized care in 14 key areas of cancer treatment. The 60-bed hospital is an integral part of the university's academic medical center, using a multidisciplinary team approach to provide world-renowned care. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.