Patient Access Representative - Full Time (36 hrs)

Position Details

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.

Experience And Education Requirements

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• A high school diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Effective communication skills, both verbally and in writing, and excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Prolonged standing and walking during each shift.
• The ability to push, pull, and/or lift 50 lbs on a regular basis.
• The ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.