Patient Access Representative - FT, Evening (3P-11:30P) - Stratford ED

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we need to extract sections. The posting includes: - Number of Positions in Requisition 1 Job Details 3P-11:30P Week 1: Mon, Tues, Wed, Thurs & Sat Week 2: Sun, Monday, Wed, Thurs, & Fri That's schedule info. - Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required. - Job Description Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assignedRequests photo ID and insurance cards, scanning copiesRecords complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.Completes all activities with adherence to departmental and institutional protocolsAssures regulatory and compliance requirements are metAchieves individual and team performance metricsCommunicates and collects out-of-pocket liability from patients at the time of serviceRotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department) Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Knowledge of medical terminology and/or third-party insurance coverage including managed care plans Strong verbal and written communication and customer service skills Meticulous attention to detail Minimum Education And Experience Requirements Required High School Diploma or GED, associate's degree in healthcare or business administration preferred AND Emergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement. Salary Range $17.00 to $21.89 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.) Work Shift Workday Evening (United States of America) Worker Sub Type Regular Employee Entity Kennedy University Hospitals, Inc Primary Location Address 18 East Laurel Road, Stratford, New Jersey, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here We need to remove boilerplate: EEO, equal-opportunity, scam-warning, navigation, cookie, legal, duplicated lines, application instructions. Also remove the long description about Jefferson (the mission statement) maybe considered boilerplate? It's not exactly EEO but it's generic corporate description. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The mission statement about Jefferson might be considered boilerplate? It's not explicitly listed, but it's generic fluff. However we need to preserve ALL substantive information; do NOT invent or summarize away detail. The mission statement may be considered not substantive to the job? It's more about the organization. Usually we might keep it under "About the role" or maybe not needed. The instruction says to include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The mission statement is generic but still specific to Jefferson. Might be considered "About the role" content? However "About the role" usually describes the role, not the company. The posting includes a lot of description of Jefferson after the benefits. That seems like corporate boilerplate. I'd consider it not substantive to the job; we could drop it. The instruction says remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. It doesn't explicitly say to remove corporate overview. But we should aim for a few substantive sections over many thin ones. So we could include About the role (maybe a brief summary of role). Responsibilities (list of duties). Requirements (education/experience). Qualifications (maybe same as requirements? Might combine). Skills (list of skills). Benefits (explicit). Pay (salary range). Schedule (shift info). Let's extract. First, schedule: "Number of Positions in Requisition 1 Job Details 3P-11:30P Week 1: Mon, Tues, Wed, Thurs & Sat Week 2: Sun, Monday, Wed, Thurs, & Fri". Also later: "Work Shift Workday Evening (United States of America)". So schedule: shift: 3P-11:30P (3pm to 11:30pm) with rotating weeks: Week1 Mon,Tue,Wed,Thu,Sat; Week2 Sun,Mon,Wed,Thu,Fri. Also Workday Evening. We'll capture that. Responsibilities: The bullet list of duties: Provides a positive patient experience... etc. Also the Job Description paragraph includes many responsibilities. We'll combine into a list. Requirements: Minimum Education And Experience Requirements: Required High School Diploma or GED, associate's degree in healthcare or business administration preferred AND Emergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement. Qualifications: Might be similar to requirements; but we could treat "Qualifications" as the same as requirements? However we need to avoid duplicate sections. Could combine Requirements and Qualifications into one? But the instruction says use headings for those categories if they have content. We could have both Requirements and Qualifications if distinct. The posting includes "Minimum Education And Experience Requirements" and also later "Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner Knowledge of medical terminology and/or third-party insurance coverage including managed care plans Strong verbal and written communication and customer service skills Meticulous attention to detail". Those could be qualifications/skills. Thus we can have: - About the role: maybe a brief summary: "Provides patient registration services in outpatient and emergency department settings, ensuring accurate demographic and insurance information collection, verifying coverage, collecting copays, and supporting patient access operations." We need to ensure we don't invent; we can derive from responsibilities. But we must not summarize away detail? The instruction says do NOT invent or summarize away detail. However creating a brief summary could be considered summarizing. Safer to not include About the role if we don't have explicit "About the role" content. The posting does not have a section labeled "About the role". So we should not create it. Instead we can start with Responsibilities. Thus sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to ensure we don't create sections with filler like "commensurate with experience". We have specific content. Now extract specifics. Responsibilities list: From first paragraph: - Provides a positive patient experience to patients and families. - Demonstrates strong communication and customer service skills while registering patients. - Accurately searches and selects the correct patient. - Gathers complete and accurate demographic and insurance information from patients and families. - Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. - Retrieves orders, confirms medical necessity and answers phones for outpatient visits. - Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required. From Job Description paragraph (many sentences): - Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. - Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned. - Requests photo ID and insurance cards, scanning copies. - Records complete and accurate demographic and insurance information. - Entering orders and confirming medical necessity for outpatient visits, if appropriate. - Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients. - Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. - Ensures proper referral and authorizations are on file as needed. - Completes all activities with adherence to departmental and institutional protocols. - Assures regulatory and compliance requirements are met. - Achieves individual and team performance metrics. - Communicates and collects out-of-pocket liability from patients at the time of service. - Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department). We should deduplicate overlapping items (e.g., gathering demographic info appears multiple times). We'll combine unique responsibilities. Now Requirements: - High School Diploma or GED required. - Associate's degree in healthcare or business administration preferred. - Minimum 3 years'