Patient Access Representative Float | Broadway Medical Building | 40 hrs/wk

About the role

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Responsibilities

• Greet patients & verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collections co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Qualifications

• High school diploma or equivalent preferred
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Skills

• Excellent customer service and the ability to empathize with patients and their situations
• Working knowledge of medical terminology and use of professional written communication when making notes

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.

Pay

$16.25 - $23.00 per hour

Schedule

Full time, 8 Hours - Day Shifts, 40.00 Weekly Hours