Patient Access Representative ER

About the Role

This position conducts registration and obtains financial reimbursement for all patients accessing service at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point-of-service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Responsibilities

• Conduct patient registration for Medical Center Health System facilities or clinics.
• Obtain financial reimbursement for services provided.
• Review account information to optimize collection efforts and ensure compliance.
• Resolve issues to promote point-of-service decisions.
• Perform financial counseling as needed.
• Explain and obtain signatures on legal forms and registration materials.

Requirements

• High School diploma or equivalent required.
• Prior experience in the medical field preferred (e.g., admitting/registration process, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third-party funding resources).

Skills

• Strong organizational abilities.
• Proficiency in professional customer service.
• Excellent oral and written communication skills.
• Accurate and efficient keyboarding skills.
• Competency in common office software applications.
• Ability to maintain composure under fast-paced or stressful working conditions.
• Effective teamwork skills.
• Ability to meet deadlines and productivity standards.

Preferred Qualifications

• Previous cash collections experience.
• Prior insurance knowledge.
• Experience related to financial or medical background.