Patient Access Representative

Position Summary

The Patient Access Representative (PAR) provides customer-service coverage in centralized registration areas such as front office, outpatient, inpatient, and emergency department locations of Asante and assumes the responsibility for the successful financial outcomes of all patient services. In this role, the Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients – while always maintaining patient relations, customer satisfaction, and Asante’s financial solvency.

Duties

• Appointment scheduling
• Registration and insurance verification
• Telephone coverage and data entry
• Filing protected health information (PHI)
• Patient referrals and point-of-service collections

Qualifications

• Required Experience for Patient Access Rep 1 Level: Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience.
• Required Experience for Patient Access Rep 2 Level: Minimum 1 year of experience with 2080 fulfilled hours in Patient Access Rep level 1 role or equivalent.
• Education applicable to both levels: High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position is required. Associate's degree in business, healthcare, or related field - preferred.
• Certifications applicable to both levels: Certified Healthcare Access Associate through the National Association of Healthcare Access Management - preferred.

Total Rewards

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program.