Patient Access Representative ER

About the Role

This position conducts registration and obtains financial reimbursement for all patients accessing service at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Responsibilities

• Conduct patient registration for Medical Center Health System facilities or clinics.
• Obtain financial reimbursement and review account information to optimize collection efforts.
• Ensure system recording events expedite reimbursement and compliance.
• Resolve issues to promote point-of-service decisions.
• Perform financial counseling when appropriate.
• Explain and obtain signatures on legal forms and registration materials.

Requirements

• High School diploma or equivalent required.
• Prior experience in the medical field preferred (knowledge of admitting/registration process, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third-party funding resources).

Skills

• Strong organizational abilities.
• Proficiency in professional customer service.
• Excellent oral and written communication skills.
• Accurate and efficient keyboarding with strong competencies in common office software applications.
• Ability to maintain a calm temperament under fast-paced and/or stressful working conditions.
• Effective teamwork skills and ability to meet deadlines and productivity standards.

Preferred Qualifications

• Previous cash collections experience.
• Prior insurance knowledge.
• Experience related to financial or medical background.