Patient Access Representative - Emergency Department - Part Time

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Affirms all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Requirements

• Minimum of 1 year-related work experience

Qualifications

• High School Diploma or Equivalent (GED)

Skills

• Excellent communication skills
• Knowledge of insurance processes and regulations
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail

Benefits

• Full benefits (health, dental and vision) starting on day one
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Tuition reimbursement
• MyHealth Rewards wellness program
• Employee Assistance Program (EAP)
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance