Patient Access Representative-ED 11:00PM-7:30AM

Job Summary

The Patient Access Representative is responsible for greeting patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency. They complete timely and accurate patient registration, verify insurance information, collect payments, schedule appointments, and maintain accurate patient records.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Perform any other assigned duties.

Requirements

• High school diploma/GED and one (1) year’s experience of clinical admissions, patient registration, or patient scheduling.
• No certifications, licenses, or registrations required.

Qualifications

• Basic knowledge of patient throughput workflows and regulations.
• Proficient in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Environmental And Physical Demands

• Occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold.
• Occasional handling or working with potentially dangerous equipment.
• Occasional working hours beyond regularly scheduled hours.
• Occasional travelling to offsite locations.
• No activities subject to significant volume changes of a seasonal/clinical nature.
• Occasional work produced is subject to precise measures of quantity and quality.
• Occasional bending.
• Occasional lifting/carrying up to 10 pounds.
• Occasional lifting/carrying up to 25 pounds.
• Occasional lifting/carrying up to 50 pounds.
• Occasional lifting/carrying up to 75 pounds.
• Occasional lifting/carrying up to 100 pounds.
• No lifting/carrying 100 pounds or more.
• No climbing.
• No crawling.
• Occasional crouching/stooping.
• Occasional driving.
• Occasional kneeling.
• Occasional pushing/pulling.
• Frequent reaching.
• Frequent sitting.
• Frequent standing.
• Occasional twisting.
• Frequent walking.