Patient Access Representative - Dermatology

Job Summary

Affirms to assist in coordinating activities between scheduling, insurance verification, and pre-certification. Acts as a clinical liaison with physician practices, interacting with pre-visit services.

Pre-registers/Registers Patients

• Accurately registers patients with patient demographic and financial data
• May register patients using various methods depending on location
• Collects patient balances, co-payment, co-insurance, or other payment types
• Verifies coverage and ensures all insurance requirements are met, obtaining necessary prior authorizations and referrals

Responds to Customer Inquiries

Assists with departmental coverage as needed, manages daily appointment schedules, including reminder calls and calling referrals, and may transport patients using escort or wheeled transport equipment.

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (preferred)
• Knowledge of insurance process and regulations (preferred)
• Manages conflict effectively and professionally
• Excellent time management skills, emphasizing meeting time-sensitive deadlines
• Good customer service skills and interpersonal skills

Working Conditions

• Operates computer and other office equipment
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Sedentary work
• Primarily operates in an office environment
• Communicates and exchanges accurate information
• Close visual acuity to prepare and analyze data and figures, transcribe, view computer terminals, and read extensively

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buyup coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program