Patient Access Representative

Facility: Marsh Chippewa Falls • Location: Chippewa Falls, WI • Full time, 40 hours per week

Job Summary

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting.

Responsibilities

• In a registration role:
  • Greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork.
  • Creates electronic files; provides, scans, and routes necessary forms and documents.
  • Educates patients/residents and captures their signatures on necessary paperwork.
  • Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures.
  • Collects co-payments, pre-payments, and/or payments on account balances.
  • Works through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• In a scheduling role:
  • Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources.
  • Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
  • Coordinates provider schedule, resolves work queue issues, and manages recall and waitlists.
  • Operates multi-line telephones and, depending on location, may serve as a switchboard operator calling codes and paging providers.
• Based on setting, additional duties may include:
  • Preparation and coordination of charts; organizing supporting provider documents.
  • Discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance.
  • Prior authorization; track patient/resident visits; health information management on patient/resident accounts.
  • Work on weekly and monthly reports; compiling, distributing, administering, and scoring of assessments.
  • Coordination of Telemed appointments; provider and schedule maintenance.
  • Charge entry/billing and charge verification; reminder calls for appointments; hospital admission.
  • Make copies, send faxes, and order supplies.
• Serves as a mentor for new Patient Access Representatives and other staff.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Works as part of a team and independently; frequently takes direction from nursing team.
• Maintains confidentiality of sensitive information.
• Provides excellent customer service and empathizes with patients and their situations.
• Uses professional written communication when making notes; working knowledge of medical terminology required.

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit sanfordcareers.com/benefits.

Pay

$16.00 - $23.00 per hour

Schedule

• 8-hour day shifts
• Full time, 40 hours per week