Patient Access Representative - Cardiology

About the role

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

Responsibilities

• Pre‑registers/registers patients with accurate patient demographic and financial data.
• May register patients using varying methods depending upon location, which may include a mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent (preferred).
• Minimum of 1 year of medical office or related customer service experience (required).
• Experience with Microsoft Office applications (Word, Excel, Outlook) (preferred).

Qualifications

• For Oregon Cardiology: may be required to perform clinical abstraction process duties.
• For Care Delivery Area and Outpatient Clinics: strong background in customer service may be considered in lieu of medical office or related experience.

Skills

• Demonstrated knowledge of medical terminology and CPT/ICD‑10 coding (preferred).
• Knowledge of insurance processes and regulations (preferred).
• Ability to manage conflict effectively and professionally (required).
• Excellent time management skills, with emphasis on meeting time‑sensitive deadlines (required).
• Good customer service and interpersonal skills (required).

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer‑paid life and disability insurance, with additional buy‑up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

Pay

Salary range: $22.96 – $30.91 per hour (hiring rate dependent on education, training, work experience, collective bargaining agreement, seniority, etc.).

Schedule

Full‑time, 1.00 FTE, day shift.