Patient Access Representative

About the Role

Registers all patients for medical services as ordered by their physician. Provides professional, accurate, and timely service within all Admitting functions.

Responsibilities

• Demonstrate the ability to multitask, provide attention to detail, and complete accurate data entry in a fast-paced environment with multiple distractions.
• Demonstrate excellent customer service skills in a manner that promotes goodwill, is timely, efficient, and accurate.
• Work with patients and/or family members who may be experiencing a range of emotions.
• Serve as a patient representative during the registration/interview process.
• Select the correct insurance plan, send and review eligibility responses.
• Understand Medicare and Medicaid requirements.
• Accurately select the correct patient and assign an encounter number.
• Work in multiple computer programs as required.
• Assist professional staff and with special projects as needed.
• Perform other clerical or support duties as needed.
• Collect co-pays and deductibles from patients.
• Back up Financial Counseling staff to take payments, provide financial assistance information, and complete presumptive eligibility.
• Understand all downtime processes.
• Collect and document valuables and medications from patients to be placed in the safe when no family members are available.
• Attend required meetings, training, and online trainings as assigned.
• Utilize available resources effectively.
• Support the vision, mission, and values of the organization.
• Support Value Improvement Practice (VIP-Lean) principles of continuous improvement.
• Provide and maintain a safe environment for caregivers, patients, and guests.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts.
• Deliver customer service and/or patient care in a timely, efficient, and accurate manner.
• Perform additional duties of similar complexity as required or assigned.

Requirements

• High School Diploma or GED (required).
• College courses in medical terminology (preferred).
• General/medical office practice experience (preferred).
• Previous PC/Windows experience (required).
• One year of customer service experience (preferred).
• Collection and data entry experience (preferred).