Patient Access Representative

Duties/Responsibilities

• Greet patients/families in a professional and welcoming manner
• Performs scheduling and registration process for appointments within the ambulatory setting
• Functions as a liaison between patients, families, and intradepartmental staff
• Performs check-in and check-out for patient visits
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information
• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
• Scans of clinical record information and correspondence into patient’s electronic record
• Maintains and distributes incoming departmental faxes
• Maintains scheduling, registration, and referral work queues in Epic
• Maintains patient information and documentation in electronic medical record
• Supports hospital and departmental performance improvement goals
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• P Practices financial and resource stewardship
• Engages in strong communication and acts as team player in supporting mission and vision of organization

Requirements

• High school diploma or equivalent required
• Minimum 1-year relevant experience preferred
• Strong written and verbal communication skills preferred
• Strong organizational and interpersonal skills preferred