Patient Access Representative
About the role
The Patient Access Representative is the first line of quality service to our patients and guests, serving as the ambassador of service and setting the standard. This position greets customers and provides the highest level of customer service while performing timely and accurate registrations, scheduling, benefit verification, patient education, scanning, faxing, and obtaining appropriate authorizations and referrals for services.
Responsibilities
- Treats all customers with dignity, respect, and courtesy at all times while proactively assisting as needed.
- Schedules surgeries, procedures, PAT appointments, and first post-op visits with appropriate services, communicating appointments to patients, physicians, and others as required.
- Maintains department database as backup and acts as liaison to facilitate communications between physicians, patients/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
- Follows hospital and departmental rules and regulations, adhering to policies such as confidentiality, code of conduct, attendance, and payroll.
- Maintains a safe and clean patient care area and uses work time productively.
Requirements
- Minimum of 2 years of work experience in a fast-paced healthcare environment, specifically in patient access.
- Insurance verification experience.
- Healthcare scheduling experience.
- Solid knowledge of medical terminology (highly preferred).
- Bilingual English/Spanish (highly encouraged).
- Experience working with managed care health plans.
- Excellent patient registration skills and customer service/telephone etiquette.
- Proficient computer skills, including internet, typing, and data entry.
- High school diploma or equivalent.
About Nashville General Hospital
Nashville General Hospital (NGH) is Nashville’s original community-based hospital. Joint Commission accredited, NGH accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH maintains a strong commitment to the healthcare needs of Nashville and Davidson County’s underserved while also providing care to all segments of the community.
Benefits
- Benefits begin on the first day of the month after one full calendar month of employment.
- Metro Health Incentive Program – Access to high-quality healthcare without incurring out-of-pocket expenses.
- Short and Long-Term Disability – Up to 60% of eligible weekly pay.
- Life Insurance – Basic life and AD&D coverage provided at no cost.
- 401K Retirement Plan – Eligible up to IRS max limits, including company contribution.
- Shift and weekend differential pay offered on nights and weekends.
- Tuition reimbursement for employees and dependents.
- Clinical Ladder Program.
- Up to 12 paid holidays each year.
- Flexible Spending Accounts.
- Free parking for all employees.
- HRSA-eligible employer (Loan Forgiveness Program).
Schedule
Full-time position.