Patient Access Representative
Live Well Homecare · Pittsfield, ME · 1 mo ago
Full-time
About the role
We are seeking a Patient Access Representative to perform insurance verification, ensure accurate patient demographic and insurance information, and verify precertifications and authorizations for scheduled services.
Responsibilities
- Verifying healthcare coverage and benefits
- Working with patients, providers, and payers
- Aiding patients with financial obligations and sharing information with financial counseling
- Partnering with clinical, billing, and registration teams to review authorizations and maintain accurate documentation
- Providing excellent customer service and escalating issues as needed
- Maintaining current knowledge of insurance processes and contributing to team performance
Qualifications
- A High School Diploma/GED
- Minimum 6 months of experience in an office, customer service, or call center setting
- Proficiency with Microsoft Office
- Ability to work Monday - Friday, 8:00am - 4:30pm
Preferred qualifications
- Over a year of Patient Access experience in healthcare
- Knowledge of medical terminology and insurance policies
- Experience with overnight schedules
Benefits
This role offers a sign-on bonus for external candidates, with compensation based on experience and qualifications. Benefits include comprehensive health plans, incentives, and retirement options.