Patient Access Representative

About the role

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately records payments.

Responsibilities

• Obtains and enters demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Enters information from the physician’s order into the appropriate patient’s EHR.
• Schedules appointments from the physician order entry when needed.
• Interviews patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of driver’s license and insurance cards.
• Assists patients to appropriate departments and/or nursing units.
• Communicates face-to-face and by phone with patients and patients’ representatives as needed.
• Obtains Workers Compensation information at the time of registration and verifies as needed.
• Has a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Collects Point of Service payments as appropriate and accurately records payments, adhering to the precautions as set forth by the Supervisor.
• Verifies balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed.
• Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place.
• Secures money at all times in the Cash Drawer or safe; money shall never be left unattended.
• Receives incoming phone calls, routes calls appropriately or takes detailed legible messages when necessary.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings; when unable to attend due to work flow, meeting minutes by way of email are to be read, signed, and sent back to Supervisor as an acknowledgement of understanding.
• Performs all other appropriate activities as directed by Management Team as necessary to meet patient’s needs and to achieve the required departmental and organizational outcomes.
• Utilizes the Service Recovery Process to resolve complaints.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal.
• Receives initial RCRA training within 6 months of the hire date and continues with annual RCRA training.
• Performs duties as assigned by authorized personnel or as required and meets assigned time frame.

Minimum Qualifications

• Minimum Education: High School diploma or Equivalent
• Minimum Years of Experience: None

Required Training

• Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required).
• Experience with personal computers (PCs).
• Possesses excellent oral and verbal communicative skills.
• Demonstrates ability to work well with people and handle potentially stressful situations.

Essential Functions

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.
• Ability to think analytically in order to produce quality work; works efficiently and professionally.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs, including those who are hard of hearing, etc.
• Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Must possess appropriate interviewing, communication and negotiation skills, including the ability to listen.
• Must work closely with department during disaster team drills and enactments.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Eligibility for enrollment into the 403(b) match plan on day one; LHI matches dollar for dollar up to 6%
• Employer paid life insurance – equal to 1x salary
• Supplemental life insurance available with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness