Patient Access Representative

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals, and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. Recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and first in the state to achieve Magnet with Distinction status for excellence in nursing care, Lexington Health delivers over 4,000 babies annually, performs more than 34,000 surgeries, and is the region's third-largest employer. The network also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

About the role

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately records payments.

Responsibilities

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and/or staffing issues.
• Ability to think analytically in order to produce quality work; works efficiently and professionally.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs (e.g., hard of hearing).
• Works independently or in conjunction with nursing or other personnel to serve the needs of patients, their families, and/or their representatives.
• Obtains and enters demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Enters information from the physician’s order into the appropriate patient’s EHR and schedules appointments when needed.
• Interviews patients and/or their representatives to obtain demographic and financial information, including proper consent for adults and minors.
• Obtains necessary signatures for registration and copies/scans driver’s licenses and insurance cards.
• Assists patients to appropriate departments and/or nursing units.
• Communicates face-to-face and by phone with patients and their representatives as needed.
• Obtains Workers Compensation information at the time of registration and verifies as needed.
• Collects Point of Service payments and accurately records them, adhering to precautions set by the Supervisor.
• Verifies balance of Cash Drawer in assigned location of Patient Access when opened and closed.
• Generates a trial balance when closing the Cash Drawer and prepares money for deposit, ensuring checks and balances are in place.
• Ensures money is never left unattended and is secured at all times in the Cash Drawer or safe.
• Maintains professional appearance, communications, and knowledge.
• Accepts chain of command, supervision, and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others.
• Displays a positive attitude toward job duties and assigned tasks.
• Discourages gossip and treats others as they wish to be treated.
• Speaks positively about Lexington Medical Center, the department, other employees, and guests.
• Receives incoming phone calls and routes them appropriately or takes detailed, legible messages when necessary.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings; if unable to attend, reads and acknowledges meeting minutes via email.
• Performs all other appropriate activities as directed by the Management Team to meet patient needs and achieve departmental and organizational outcomes.
• Utilizes the Service Recovery Process to resolve complaints and documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensures Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with compatible waste streams in properly labeled and closed containers prior to offsite disposal.
• Completes initial RCRA training within 6 months of hire and annual RCRA training thereafter.
• Performs duties as assigned by authorized personnel or as required, meeting assigned time frames.

Requirements

• High School diploma or equivalent.
• Must attend department-approved training sessions to maintain the position (minimum of 8 hours required).
• Experience with personal computers (PCs), excellent oral and verbal communication skills, and the ability to work well with people and handle potentially stressful situations.

Benefits

• Day ONE medical, dental, and life insurance benefits.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan: Employer matches dollar-for-dollar up to 6% from day one.
• Employer-paid life insurance equal to 1x salary; optional supplemental life insurance up to 3x salary at low-cost premiums.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

Schedule

Full-time AM shift: 8:00 AM - 8:00 PM.