Patient Access Representative

Lake Charles Memorial Health System · Moss Bluff, LA · 4 days ago

HealthcareFull-time

Description Of Position

The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate.

Responsibilities

Answers phone with correct salutation.
Takes messages when appropriate.
Documents all messages into electronic EMR.
Greets each patient warmly and cheerfully.
Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR.
Checks in the patient in the EMR.
Updates and scans updated information and forms into EMR system.
In the event a patient does not show for scheduled appointment, a “No Show” letter must be generated in the patient chart in the EMR system.
Scans and attaches paperwork received into EMR system and attaches and sends appropriately.
Collections patient co-pay and prior balances, posts to account and gives receipt.
Checks out the patient in the EMR system.
Pulls orders from checkout function.
Schedules return appointments.
Schedules testing after obtaining precertification per provider checkout orders.
Completes and sends medical records request per provider orders.
Completes referrals through the EMR following correct protocol.
Runs and reconciles receipts following established protocol.
Verifies insurance.
Completes the deposit slip and appropriate end of day reports to balance upfront collections.
Performs other job duties as assigned.

Requirements

High school diploma or equivalent required.
Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
Basic skills in Microsoft Office preferred.
Previous experience preferred in the areas of scheduling.
Computer literacy, required.
Broad range of administrative and technical skills in the context of the healthcare environment.
Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
Demonstrates critical thought process and can work independently.
Makes decisions based on departmental policy.
Provides feedback to assist with decision making process.
Works well with others.
Documents detailed information in patient chart.
Requires listening skills to maintain cooperative associations.

Qualifications

Must be able to respond quickly and effectively to emergency and non-emergent situations.
Must be able to exchange accurate information with patient, family, peers and medical personnel.
May be required to assist in controlling disorderly conduct or combative patients.

Skills

Physical Demands/Work Environment:
Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
Must be able to respond quickly and effectively to emergency and non-emergent situations.
May be required to assist in controlling disorderly conduct or combative patients.
Must be able to exchange accurate information with patient, family, peers and medical personnel.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Pay

N/A

Schedule

N/A