Patient Access Representative

About the role

The Patient Access Representative plays a crucial role in ensuring a positive patient experience. They are responsible for creating a welcoming environment, managing patient admissions, and assisting with various administrative tasks.

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff member while performing tasks such as pre-admitting, admitting, and registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Requirements

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritize skills preferred.
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
• High School diploma required.

Physical Requirements

Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)