Patient Access Representative - 32 hours a week

Job Description

Essentia is seeking a Patient Access Representative to provide exceptional customer service while supporting accurate patient registration, scheduling, and checkouts.

Education Qualifications

This position requires interviewing and obtaining demographic and financial information from patients or their representatives through face-to-face and virtual interactions. It also involves serving as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Performs other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

Fte, possible remote/hybrid option, shift rotation: Day/Eve, no call obligation, no union compensation range: $17.63 - $26.45, employee benefits at Essentia Health.