Patient Access Representative 1 - Pediatric Neurological Surgery - Experienced

About the role

Responsible for accurately registering patients in EMR, validating patient information, verifying insurance coverage, collecting required payments, and ensuring a best-in-class patient experience. Ensures compliance with state and federal regulations related to hospital registrations.

Responsibilities

• Accurately and efficiently register patients in Epic; monitor and manage patient flow through the clinic to ensure a best-in-class experience.
• Monitor patient schedules and review accounts to determine financial responsibility; arrange payment plans to collect balances.
• Assist patients with access to government and community resources to enhance healthcare access.
• Work closely with physicians, nurse practitioners, and nursing staff to ensure timely completion of referrals in accordance with payor requirements.
• Facilitate patient access to information, including MyChart.
• Accurately update patient records and charges as needed.
• Actively support clinic, hospital, and health system initiatives to improve day-to-day operations.
• Manage cash in accordance with policies to ensure accurate crediting of payments and secure handling.
• Meet site collection goals.
• Support organizational performance excellence initiatives to improve patient outcomes and satisfaction scores.
• Contribute to a Culture of Excellence by suggesting improvements for patient experience and care environment.
• Provide quality training and orientation for other team members when assigned.
• Perform other duties as assigned or requested.

Requirements

• 6 months of relevant experience (customer service, billing, registration, finance, or accounting) in a medical office, hospital setting, or insurance office.
• Bachelor’s degree may substitute for required experience.
• High school diploma or equivalent.

Skills

• Professional demeanor and excellent customer service skills.
• Ability to multi-task and think critically.
• Demonstrated computer literacy.
• Ability to learn and demonstrate proficiency in Epic during the introductory period.