Patient Access Rep - Urgent Care (Float Pool)

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures understanding of their liability, and addresses questions and concerns.
• Customer Service: Welcomes patients courteously, maintains a low complaint rate, and facilitates access to patient rights and Advance Directives.
• Registration: Accurately registers patients in Epic, manages patient flow, collects payments, and arranges payment plans.
• Referrals: Facilitates referrals to other providers/services/facilities in compliance with payor requirements.
• Documentation: Documents patient referrals accurately, schedules and reschedules appointments, and processes patient information efficiently.
• Clerical Duties: Completes various clerical tasks such as answering phone calls, retrieving medical records, and typing memos in a timely manner.
• File Management: Maintains accurate filing of patient charts and files, ensuring easy retrieval.
• Payor Compliance: Researches and resolves claim edits and denials within 2 days, and verifies and collects patient payments.
• Financial Management: Verifies account balances, reconciles daily cash funds, and maintains accurate patient records.
• Training: Provides training and orientation for other team members when assigned.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, proficient computer literacy, and proficiency in Epic.