Patient Services Rep I - Float Pool

PATIENT/CUSTOMER

Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability. Is professional in all actions and appearance. Ensures compliance with regulatory parameters. Uses resources wisely – as if they were one’s own. Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System. Demonstrates a personal commitment to ensuring a clean and safe working environment. Anticipates patients’/customers’ needs and acts accordingly. Works to enhance patient satisfaction. Assists patients and families. Analyzes problems from the customers’ point of view. Honors patient/customer/employee confidentiality. Seeks feedback on how to improve performance and offers constructive feedback, as well. Applies learning for improved performance. Presents self professionally & demonstrates professional behavior during interactions with others.

Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

PATIENT/EMPLOYEE SAFETY

Participates in Entity and Department wide initiatives for Patient /Employee safety. Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

OPERATIONS

• Scheduling Functions: Patient Identification, Pre-Reg/Registration-Patient Information Updates, Check-in Process, Check-out Process, Copay Collection, Understanding general insurance benefits for therapy services, Email management, Management of Medical Records, Identify Financial Counselor, Department Productivity and goals (site specific), Site Opening Function, Site Closing Function, Ability to Multi-Task, Understanding Clinical Work Processes, Attendance/Time Management, Involvement in Departmental Meetings
• Attendance/Time Management: Ensures compliance with all applicable federal, state and local regulatory standards (DOH, HIPAA, etc).
• Flexible and readily adopts new processes and engages in practice operation changes.

QUALIFICATIONS

• Education: High School Diploma required, Associate's Degree preferred
• Work Experience: Previous healthcare experience preferred
• Licenses / Certifications: Sunrise Billing system certification may be required