Patient Access Rep - remote

About the role

The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Responsibilities

• Facilitate patient entrance into Mercy facilities
• Schedule and register patients
• Verify patient insurance benefits
• Pre-certify patient cases
• Ensure accurate patient data is entered into the patient record
• Work with insurance carriers and comply with Medicare guidelines
• Maintain knowledge of federal, state, and accreditation agency requirements

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Exceptional attention to detail
• Strong organizational skills and attention to detail
• Ability to work under stress, meet deadlines, and perform daily tasks accurately
• Knowledgeable and experienced with various computer systems
• Ability to use a 10-key calculator and computer keyboard
• Prolonged standing and walking during each shift
• Ability to push, pull, and lift up to 50 lbs on a regular basis
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Qualifications

• High School diploma required

Skills

• Effective communication (oral and written)
• Excellent telephone etiquette
• Positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Knowledgeable about various computer systems
• Ability to use a 10-key calculator and computer keyboard

Benefits

• Outstanding benefits including medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Pay

Details not specified

Schedule

Details not specified