Patient Access Rep- OUHC Internal Medicine Clinic GME- Full Time

About the role

Exceptional care starts with exceptional people. For us, this is more than a job—it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose.

Responsibilities

• Greet patients and guests in a courteous manner via telephone or in person.
• Initiate scheduling an appointment or completing the check-in process/admission for patients.
• Obtain and verify accurate identification and demographical data for the patient’s permanent medical record.
• Perform point-of-service collections and face-to-face patient interactions related to completing the patient registration and admission process.
• Verify insurance via electronic verification, telephone, or web application.
• Improve patient satisfaction through consistent professional representation and cross-trained support across all patient and payer types.

Requirements

• High school diploma or equivalent.
• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience.

Qualifications

• Associate’s Degree preferred.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.

Skills and Abilities

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard.
• Strong interpersonal skills.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform the patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, method of introduction to the patient, adapting explanations of services or procedures to be performed, requesting permissions, and communication style.
• Other related duties as required.

Physical and Environmental Demands

• Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force.
• Normal routine involves no exposure to blood, body fluid or tissue.
• Occupational risk for exposure to all communicable diseases.
• Occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.

Equal Opportunity Employer

Ochsner Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.