Patient Access Rep- OUHC Family Medicine Clinic- Full Time

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be vital in ensuring smooth patient flow and enhancing the overall patient experience.

Responsibilities

• Greet patients and guests courteously via phone or in person
• Schedule appointments or complete admissions for patients
• Verify and input accurate patient and guarantor demographic and financial information
• Collect co-pays, deductibles, and self-pay amounts
• Perform financial analysis and communicate patient financial responsibility
• Balance cash drawer daily and prepare deposit slips
• Represent the organization professionally and provide excellent customer service
• Support multiple functions across different patient and payer types

Requirements

• One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
• High school diploma or equivalent
• Computer skills and dexterity for data entry and information retrieval
• Effective verbal and written communication skills
• Proficiency with Windows-style applications and software specific to the role
• Strong interpersonal skills and ability to solve practical problems under high stress
• Excellent decision-making skills and attention to detail
• Collaborative working ability with other departments
• Ability to adapt behavior to specific patient populations

Qualifications

• Associate’s Degree preferred
• Professional certifications such as CHAM, CHAA, or Medical Assistant certification preferred
• Knowledge of healthcare insurance benefits and payer guidelines
• Understanding of Federal, State, and Local billing regulations

Skills

• Computer skills and dexterity for data entry and information retrieval
• Effective verbal and written communication skills
• Proficiency with Windows-style applications and software specific to the role
• Strong interpersonal skills and ability to solve practical problems under high stress
• Excellent decision-making skills and attention to detail
• Collaborative working ability with other departments
• Ability to adapt behavior to specific patient populations

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support you and your family. Details will be provided during the hiring process.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.