Patient Access Rep - OLG Ortho ED - FT Floater - Days, evenings, nights, weekends and holidays.

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be to greet patients and guests courteously, initiate scheduling, and ensure smooth check-in processes. You'll also handle financial transactions and insurance verifications, all while maintaining a professional demeanor and fostering positive patient experiences.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and resolve conflicts professionally.
• Adapt to different patient populations and maintain a respectful and welcoming environment.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent preferred.
• Basic computer skills and proficiency with Windows-style applications.
• Strong interpersonal and communication skills.
• Proficiency with healthcare insurance benefits and payer guidelines.
• Knowledge of Federal, State, and Local billing regulations.

Qualifications

• Must be able to work flexible hours, including evenings and weekends.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to adapt to high-stress situations and provide exceptional customer service.

Skills

• Effective verbal and written communication skills.
• Proficiency with healthcare insurance verification systems.
• Strong attention to detail and analytical skills.
• Collaborative working style with other departments.

Benefits

At Ochsner Health, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Join us and be part of a community that values excellence, innovation, and compassion.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate patient needs and department requirements.