Patient Access Rep/Medical Assistant - Sports Medicine Clinic - Full Time

Job Duties

Provide excellent customer service to all patients, guests, and family members

Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate

Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due

Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments

Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions

Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information

Maintains confidentiality of patient information

Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic

Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style

Performs other duties as assigned

Knowledge, Skills and Abilities (KSAs)

Must have computer skills and dexterity required for data entry and retrieval of patient information

Must be proficient with Windows-style applications and keyboard

Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process

Skills to effectively present information and respond to questions from patients and customers, with proficiency

Ability to work collaboratively with other departments

Ability to exercise sound judgment in handling/escalating difficult situations