Patient Access Rep/Medical Assistant- COLLEGE STUDENT WORKER - PRN-Peds Clinic -- Goodwood Baton Rouge

About the role

We're looking for a dynamic and compassionate individual to join our team as a Clinic Scheduling and Medical Assistant. Your role will involve providing direct patient care, scheduling appointments, and supporting the overall delivery of healthcare services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information
• Meet the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Perform other duties as assigned

Requirements

• Education: High School Diploma/GED or equivalent
• Work Experience: Related experience in a clinic or medical office setting preferred
• Certifications: Basic Life Support (BLS) from the American Heart Association

Qualifications

• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations