Patient Access Rep I

Overview

Sentara is hiring a Patient Access Representative - Part Time Day schedule.

Responsibilities

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan important documents such as insurance cards, IDs, Living Wills, and POAs.
• Verify and enter patient demographic and insurance information in the electronic health record.
• Explain and complete complex regulatory and compliance documents; adhere to all applicable privacy and compliance standards.
• Explain and collect co-payments, deposits, and outstanding balances; perform transactions securely.
• Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
• Perform scheduling, pre-admission, and discharge duties as needed.
• Provide supervision and patient information updates to families in waiting rooms.

Requirements

• High School Diploma or Equivalent (Required). Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• 2 years of Customer Service OR Data Entry (Required).
• Demonstrated proficiency in computer keyboarding skills (Required).
• Knowledge of third party payers, ICD-9/CPT coding, and medical terminology (Preferred).
• Interpersonal skills.
• Proper grammar, spelling, and punctuation.

Benefits

• Medical, Dental, and Vision plans.
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Pet Insurance.
• Legal Resources Plan.
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

This response is AI-generated, for reference only.