Patient Access Rep I

Posted: 08-Aug-26

About the Role

This is a Part Time role (24 hours per week) located at Alton Memorial Hospital. The schedule is rotating and requires flexibility to cover Days, Evenings, and Nights in 12-hour shifts.

About the Organization

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri, providing $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to ensure medical care regardless of patients' ability to pay. BJC also contributes to research, emergency preparedness, regional health care safety net services, health literacy, community outreach, and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the Washington University School of Medicine.

Responsibilities

• Utilize critical thinking skills to problem-solve a variety of situations, anticipating patients' needs and responding appropriately.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers, whether in-person, over the computer, or by phone.
• Serve as the first point of contact for patients, representing BJC with the highest standard of customer service and compassion.
• Facilitate all components of the patient’s entrance into any BJC facility, ensuring a high level of emotional intelligence and professionalism.
• Maximize reimbursements and prevent denials by accurately collecting demographics and insurance information, verifying benefits, and performing point-of-service collections.
• Ensure patient safety by correctly selecting the patient from the master person index (MPI).
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Qualifications

Preferred Qualifications:

• Exceptional attention to detail.
• Friendly demeanor and ability to make a personal connection with patients.