Patient Access Rep - Hammond Clinic - Full Time - Mon-Fri

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be to greet patients and guests courteously, initiate scheduling, and ensure smooth check-in processes. You'll also handle financial transactions and provide clear explanations of insurance benefits.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and resolve conflicts professionally.
• Adapt to different patient populations and maintain a professional demeanor.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a front-line registration or revenue cycle role.
• High school diploma or equivalent preferred, with an associate’s degree being highly beneficial.
• Proficiency with Windows-style applications and software relevant to the role.
• Strong interpersonal and communication skills, with the ability to present information clearly and professionally.
• Excellent organizational and time management skills, with the ability to handle high-stress situations.
• Ability to work collaboratively with other departments and adapt to various patient needs.

Qualifications

• Computer skills and dexterity required for data entry and information retrieval.
• Effective verbal and written communication skills.
• Knowledge of healthcare insurance benefits, referral and authorization processes, and familiarity with Federal, State, and Local billing regulations.
• Experience with electronic verification and telephone verification of insurance.

Skills

• Clerical skills.
• Technical knowledge of healthcare insurance benefits and payer guidelines.
• Ability to solve practical problems and handle high-stress situations.
• Good attention to detail and analytical skills.
• Ability to represent the company professionally and cross-train to support multiple functions.

Benefits

At Ochsner Health, we offer competitive compensation and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule for this role is flexible and can vary based on department needs.