Patient Access Rep – Financial Counselor - TMCH Cancer Center

Essential Functions

• Verify insurance eligibility, benefits, and authorization requirements.
• Provide cost estimates and explain patient financial responsibility.
• Collect deposits, co-pays, and deductibles; establish and monitor payment plans.
• Aid patients in applying for financial assistance, charity care, or third-party funding.
• Ensure completion of financial documentation in accordance with hospital policies.
• Perform medical necessity screening and ensure compliance with system requirements.
• Collaborate with clinical departments and physician offices to obtain necessary documentation.
• Maintain accurate records and documentation in EHR and financial systems.
• Prepare daily deposits and reconcile financial transactions.
• Adhere to HIPAA and organizational confidentiality standards.

Knowledge, Skills, And Abilities

• Knowledge of healthcare billing, insurance plans, and financial assistance programs.
• Strong interpersonal and communication skills.
• Ability to explain complex financial information in a clear and compassionate manner.
• Proficiency in EHR systems, payer portals, and Microsoft Office.
• Attention to detail and accuracy in documentation.
• Ability to manage multiple tasks in a fast-paced environment.