Patient Access Representative (Financial Counselor)

About the role

The Inpatient Financial Counselor (Patient Access) is responsible for ensuring constant and reliable cash flow, maximizing revenue collections, minimizing accounts receivable losses, and promoting excellent public relations. This role screens patients for possible healthcare coverage or financial assistance opportunities, counsels patients regarding financial responsibility, and ensures all accounts are screened for linkage opportunities.

Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements
• Counsels patients as to financial responsibility while assessing suitability for in-house programs of Free Care, Discounted Care and Payment Plans
• Performs a daily check of all qualifying inpatients and assesses/offers financial assistance prior to discharge
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping
• Records and prepares statistics for outreach of financial assistance programs offered
• Maximizes revenue collections
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Functions as a Superuser for primary computer systems
• Proactively identifies process improvement opportunities
• Works on Special Projects as needed
• Performs the duties of a Financial Counselor (Patient Access)
• Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

Requirements

• High School Diploma/GED (or higher)
• 2+ years of customer service experience in a hospital, office setting, customer service setting, or phone support setting
• Intermediate level of proficiency in Windows, Excel, and Microsoft Office, including the ability to type at the speed of 35+ WPM (words per minute)
• Ability to work any shift between the hours of 8:00AM - 4:30PM EST, Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Must be 18 years of age OR older

Qualifications

• 1+ years of electronic health record experience (preferred)
• 1+ years of experience in a Hospital Patient Registration OR Patient Account Services (preferred)

Soft Skills

• Verbal and written aptitude for adequate communication with the public, physicians, physician office staff, Registration staff, and other healthcare professionals
• Ability to work well with others and to work independently without direct supervision
• Ability to handle multiple priorities successfully
• Close attention to detail
• Professional demeanor
• Strong interpersonal, communication, and customer service skills
• Ability to use multiple systems and multi-task

Pay and Benefits

• Hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment
• Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)
• Sign-on bonus is only available to external candidates

Equal Opportunity Employer

We are committed to providing equal employment opportunities for all individuals without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.