Patient Access Rep- Family Medicine Clinic- Rue Louis- Full Time

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your role will be to greet patients and guests courteously, initiate scheduling, and ensure smooth patient registration and admission processes. You'll also handle financial transactions and maintain patient confidentiality.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations and provide clear explanations of services.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or similar role.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Strong interpersonal skills and ability to solve practical problems under pressure.
• Excellent decision-making and analytical skills with a strong attention to detail.
• Collaborative working ability with other departments.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• Proficiency with Windows-style applications and healthcare-specific software.
• Knowledge of healthcare insurance benefits, referral and authorization processes, and compliance with federal, state, and local billing regulations.

Skills

• Proficiency with Windows-style applications and healthcare-specific software.
• Strong interpersonal skills and ability to represent the company professionally.
• Ability to adapt to different patient populations and provide clear explanations of services.
• Effective verbal and written communication skills.
• Strong organizational and time management skills.
• Excellent decision-making and analytical skills with a strong attention to detail.
• Collaborative working ability with other departments.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health, wellness, and financial security. This includes:

• Health insurance coverage.
• Patient assistance programs.
• Employee assistance programs.
• Flexible spending accounts.
• Retirement savings plans.
• Continuing education opportunities.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.