Patient Access Rep - DeKalb Registration - PRN

About the role

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations.

Responsibilities

• Greets the public, patients, and families.
• Obtains and enters demographic and financial information for all patient types.
• Handles all customer service issues in a customer friendly manner.
• Accurately listens and responds appropriately to address and resolve issues at hand.
• Must ensure all paperwork is checked for registration accuracy.
• Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees.
• Should show initiative in process improvement.
• Must collect required fees from patients or authorized representatives.
• Responsible for daily operations.
• Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Requirements

• Education required: High School Diploma or GED Equivalent.
• Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Qualifications

• Education required: High School Diploma or GED Equivalent.
• Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Skills

• Customer service skills.
• Administrative processes knowledge.
• Initiative in process improvement.
• Financial management.

Benefits

DeKalb Regional Medical Center celebrates its 35th anniversary in October 2021. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group. DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.

Pay

N/A

Schedule

N/A