Patient Access Rep - Danvers

About the role

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position will support the Danvers Pain Clinic. The hours will be 8:00 AM - 4:30 PM, except Thursday 10:30 AM - 7:00 PM. More than 35,000 people working together — nurses, doctors, technicians, therapists, researchers, teachers and more — making a difference in patients' lives.

The Patient Access Rep contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition, this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.

Responsibilities

Registration

• Registers patients presenting for visits.
• Explains the registration process to patients and responds to patient questions.
• Processes patient co-payments, co-insurance, deductibles and balances due.
• Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day.
• Assists patients with Kiosk check-in as needed.
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
• Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.
• Monitors patient waiting area for a smooth, efficient registration flow.
• Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
• Completes registrations on inpatient units who may be missing information from their original registration.
• Responds to patient concerns and potential patient safety issues accordingly.
• Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
• Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling

• Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and