Patient Access Rep - Access

Job Summary

The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.

Minimum Qualifications

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers
• Ability to work in a fast-paced professional environment
• Excellent organizational skills and maintains a professional and neat work environment
• Promotes a positive image of STPH while maintaining strict confidentiality
• Some positions are essential personnel during disaster situations (like Hurricane evacuations/threats), including ER Patient Access Specialists and some Lead level positions — please inquire during the hiring process to ensure you are aware of the requirement for your position
• Depending on location, process and system knowledge will differ — examples include order entry at the outpatient locations and scheduling in some satellite locations

Preferred Qualifications

• High school diploma or equivalent is preferred. Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted
• At least 3 months of previous customer service experience preferred
• While not required, education or certifications in medical field are helpful in acquiring a position in the area — as well as for advancement opportunities
• Bilingual skills are also desirable

Physical Demands

• Must possess good physical health
• Some requirements include but are not limited to standing, sitting or walking for long periods of time
• Lifting at least 50 pounds is required
• Physical Effort required: Constant (67%-100%) – handling/feeling, talking, hearing, seeing; Frequently (34%-66%) - reaching; Occasionally (1%-33%) – lifting, carrying, pushing/pulling, climbing, balancing, stooping, crouching

Scheduled Weekly Hours: 42  |  Work Shift: 11am to 11pm (Rotating Shifts including weekends and holidays)