Patient Access Rep

Summary

The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork and screening consent forms, as well as collecting all appropriate monies due at the time of service (Co-Pays, Co-Insurances, Deductibles etc.)

Essential Duties and Responsibilities

• Greets/Welcomes patients as they check-in
• Instructs patients in completion of the screening consent form, Arthrogram forms, any updated medical history and/or information forms, and makes any necessary corrections to the patient's account
• Scans all new patient or updated patient information into the EMR (including: photo ID, insurance cards, and patient paperwork)
• Explains Financial requirements to the patient and collects deductible, co-pays and/or co-insurance and any outstanding balance as directed by the MRI Benefit Coordinators and PARs
• Communicates with the patients in the lobby if the technologists are running behind schedule
• At the completion of work shift reconciles technologists schedule and ensures the appropriate payment is attached (Cash, Checks, Credit Card Slips)
• Assist the MRI technologists as needed
• Obtain MRI Benefits for patients through insurance websites as well as being able to convey the benefit information efficiently and thoroughly to the patients when questions arise

Non-Essential Duties

• Keeps front desk and lobby clean and organized

Education and Experience

• High School diploma or equivalent
• One year of experience in customer service or reception, preferably in a health care environment

Skills and Abilities

• Basic Computer skills
• Strong customer service
• Ability to communicate clearly and concisely in all written and oral communications, including email
• Strong organizational skills with great attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrated conflict management skills

Preferred Skills

• Knowledge of Insurance Benefit and Eligibility Websites
• Medical Insurance Terminology

Physical Demands

• Regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear
• Occasionally required to climb or balance, stoop, kneel, or crouch
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment

• May be exposed to risk of infectious diseases when interacting with patients and/or family members
• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration
• Noise level is usually moderate