Patient Access Rep

About the Role

This full-time position will have office days at our Grapevine and Keller locations, with travel required. The Patient Access Rep is responsible for delivering excellent customer service, including greeting patients, managing paperwork, scheduling appointments, verifying insurance, handling worker’s compensation authorizations, answering phones, and collecting payments due at the time of service.

Responsibilities

• Greets, welcomes, and expedites patients during check-in, keeping staff and patients informed of any delays.
• Instructs new patients on completing consent forms, explains insurance benefits, and provides MRI patient information (if applicable), while correcting any account discrepancies.
• Scans and updates patient information into the computer system, including photo ID, insurance cards, referrals, paperwork, and payment logs.
• Verifies rehabilitation benefits and documents them on paper and in the computer system.
• Explains financial requirements to patients and collects deductibles, co-pays, co-insurance, and outstanding balances for rehab or MRI services (if applicable).
• Communicates with workers’ compensation for visit authorizations and documents details on paper and in the system.
• Enters charge details for worker’s compensation and MVA patients per billing guidelines.
• Schedules new and follow-up appointments with the appropriate rehabilitation clinician.
• Communicates with patients in the lobby about clinician or MRI delays (if applicable).
• Contacts no-show patients and notifies adjusters of worker’s compensation patient no-shows.
• Reconciles the cash drawer/petty cash.
• Maintains a clean and organized front desk and lobby.
• Assists with back-office duties, including cleaning, laundry, and organization as needed.

Requirements

• Ability to multitask and maintain a professional demeanor in a fast-paced environment.
• Strong communication and customer service skills.
• Attention to detail and organizational skills.
• Proficiency in using computer systems for data entry and documentation.
• Knowledge of insurance verification and billing processes preferred.