Patient Access Rep

About the role

Serve as the first point of contact for patients and callers at the assigned CIS location
Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism
Support clinic operations by scheduling patient appointments and ensuring timely call routing
Play a key role in delivering a positive patient experience through clear communication and responsiveness

Responsibilities

• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates
• Maintain accurate documentation and message routing within the medical record to support clinical teams
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence
• Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

Requirements

Strong communication and listening skills with a customer-focused mindset
Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism
Experience with multi-line phone systems and scheduling software preferred
Detail-oriented with the ability to gather and document complete and accurate information
Reliable, adaptable, and willing to support team needs to ensure clinic success