Patient Access Registrar

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

About the role

We are seeking an energetic candidate for our Outpatient Access Registration Department. The perfect candidate will facilitate the patient admission flow, including patient identification, accurate demographics, insurance authorization, notification and verification of insurance benefits to obtain accurate and prompt reimbursement. As Patient Access Registration, we are often the first point of contact for our patients and their families. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need.

Responsibilities

• Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain benefits and insurance verification
• Point of Service Cash Collection, Co-Pays, Deductibles and Coinsurance
• Accurate computer data entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre-Register Patients for Emergency, Elective and Scheduled Cases
• Work with various systems including the Patient Registration and Electronic Medical Record
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary

Requirements

• High School Diploma/GED
• 1+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
• 1+ years of customer service experience
• 1+ years of experience with insurance policies and procedures
• Ability to work Thursday-Saturday from 6:00 PM - 6:30 AM

Preferred Qualifications

• Experience submitting authorization requests and/or processing referrals
• Previous experience in collecting patient copays, deductibles, etc.
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD9 (10) and CPT terminology
• Understanding of Medical Terminology
• Bilingual fluency with English & Spanish

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Pay

California Residents Only: The hourly range for California residents is $16.00 to $29.00 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Note: The $2,000 sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.