Patient Access & Pre-Access Supervisor

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees
• Ensures registration and pre-registration duties are completed daily
• Provides training for staff
• Monitors daily productivity and communicates with staff
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary; report needs may be daily, weekly, monthly, quarterly, annually, or as requested
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary; ensures that department coordinates schedules in accordance with organizational policies; minimizes overtime while maximizing productivity
• Responsible for upfront collection process tracking and monitoring; assigns goals and provides coaching and corrective action as appropriate
• On-call rotation which includes days, nights, and weekends as necessary; while performing on-call duties, may be required to provide administrative and educational guidance to staff via telephone; may be required to fill in for call-offs, staffing issues, or unexpected volumes
• Assists with developing department processes and procedures; conducts staff training, education, and development; conducts audits to ensure acceptable performance and provides continual coaching and education as necessary
• Acts as a resource person for staff and ancillary departments; embraces standards of behavior to provide and promote excellent customer service for both internal and external customers; holds self and others accountable for behaviors that promote service excellence
• Manages assigned projects regarding implementing, tracking, and process changes; reports to Patient Access Leadership routinely for monitoring
• Participates in daily facility activities as assigned by Patient Access Leadership; gathers statistical information as assigned; works in the department as needed in designated areas
• Assists with staff evaluations; maintains time/attendance system
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team

Qualifications

• 2 Year/Associate degree or 4 Year/Bachelor's Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI

Required certifications

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar
• Professional development with certification relevant to your field
• Work-life flexibility
• Innovation-focused culture
• Growth and career advancement opportunities

Pay

The starting salary for this position is $47,400.00 annually, final compensation will be based on experience.