Patient Access & Pre-Access Supervisor
O.N.E Purpose
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
This position pays between $47,400 - $59,250/yr based on experience. This position is an on-site role, and candidates must be able to work on-site at Bon Secours - Mary Immaculate Hospital in Newport News, VA.
Job Responsibilities
- Coordinates all registration duties with direct and indirect reporting employees.
- Ensures registration and pre-registration duties are completed daily.
- Provides training to staff.
- Maintains a working knowledge of functions in area of responsibility.
- Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
- Conducts and oversees orientation and training of all Patient Access staff.
- Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
- Affixes and oversees day-to-day operations.
Employment Qualifications
- Certified Healthcare Access Management (CHAM)
- Certified Revenue Cycle Representative (CRCR)
- High School Diploma or GED
- 2 Year/ Associates Degree or 4 year/ Bachelor's Degree preferred
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
Join An Award-winning Company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Employment Qualifications
- Experience, Knowledge, Skills and Abilities we Love:
- 2 Year/ Associates Degree or 4 year/ Bachelor's Degree
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
Employment Disclaimers
Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.