Patient Access & Pre-Access Supervisor

About the role

The Patient Access & Pre-Access Supervisor is responsible for organizing and coordinating the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. This role handles and solves problems related to area of assignment, maintains a working knowledge of functions in area of responsibility, works in conjunction with the patient access manager to develop and coach staff, creates optimal performance, conducts and oversees orientation and training of all Patient Access staff, performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service, assists the Patient Access Manager with day-to-day operations, and manages assigned projects regarding implementing, tracking, and process changes.

Responsibilities

• Captures and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Coordinates all registration duties with direct and indirect reporting employees.
• Maintains a working knowledge of functions in area of responsibility.
• Works in conjunction with the patient access manager to develop and coach staff, creating optimal performance.
• Conducts and oversees orientation and training of all Patient Access staff.
• Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
• Assists the Patient Access Manager with day-to-day operations.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Ensures that department coordinates schedules in accordance with organizational policies.
• Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Gathers statistical information of assigned.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Requirements

Requires 1 to 3 years of supervisory experience in healthcare or business field, a 2-year/Associate degree or a 4-year/Bachelor’s Degree, and knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Qualifications

Knowledge of Microsoft Office, analytical ability, and working knowledge of healthcare registration, insurance, scheduling, and/or verification and hospital billing.

Skills

Ability to lead/direct others, high degree of analytical ability, and working knowledge of Microsoft Office.

Benefits

Comprehensive benefits package including healthcare, time off, retirement, and well-being programs. Growth opportunities through professional certifications and tuition reimbursement. Recognition through quarterly and annual incentive programs.

Pay

$47,400.00 annually, final compensation will be based on experience.

Schedule

Flexible schedule to accommodate on-call and shift work.